Reliable Facilities Maintenance at Scale

“AFM has set a pace and standard of work in providing a level of service that allows them to always meet and normally always exceed the standards and requirements set forth in the SOW/PWS and verified by our building managers.”

"AFM has provided the GSA and it's demanding tenants on these 24/7 /365 facilities an exceptional and solid performance in the maintenance of the older buildings, new buildings and the Ogdensburg Custom House. The AFM on site staff operate in a remote and extremely tough environment due to our demanding tenants who have a law enforcement mission in safeguarding the borders, in a facility that is ALWAYS open and operational 24/7 /365. They have succeeded in providing service that has constantly and continually surpassed the requirements and the needs of GSA and our customers."

“The Government has a very good partnership with AFM. The President is always available to discuss any concerns or inquiries. AFM assists the Government in meeting our needs and fully understands the importance of protecting the installation from potential threats.”

“The quality of work performed by Action Facilities Management has always been performed exceptionally as outlined by the contract. AFM has exceeded several standards in this contract and always willing to take on additional tasks…AFM Management has always been very good, from the unscheduled visits, and phone calls to check in, and the onsite supervisors' willingness to help.”

“AFM has shown exceptional quality over the term of their contract in completing work requests with little to no rework needed. Government Quality assurance inspections and completed work inspections have shown no issues. AFM has proven to be proactive with their quality control inspections. Preventative maintenance is performed on schedule and as a result the building experiences few equipment breakdowns. Tenant service calls are always addressed rapidly and to a high standard. The contractor requires little direction by the Government to solve problems. For example, the contractors GSA link KPI is one of the best in the country at 100% with a 95.01% tenant comfort score in a building that historically had many HVAC issues…[this year] AFM received thank-you letters from no less than 7 different federal agencies for the exceptional level of customer service they provide.”

“Since AFM took over the preventive maintenance on our equipment, our equipment has had a drastic decrease in downtime. They have been able to identify issues and prioritize maintenance schedules based on deficiencies from the prior contractor that under performed.”

“Having worked with Action Facilities Management over the last couple of years, they have focused on leveraging environmentally-sound business practices in addition to providing the highest quality project management to ensure on time, on budget needs-based objectives for the U.S. Customs and Border Protection.”

“AFM continues to be a source for technical support and a partner in brainstorming solutions for various scenarios occurring at some of LM’s site locations. This is the second year in a row that costs for planned operations have been less than budgeted.”